• 30 Tage Zufriedenheits-Garantie

    30 Tage Zufriedenheits-Garantie

  • Ab 50€ Bestellwert ist die Lieferung versandkostenfrei

    Ab 50€ Bestellwert ist die Lieferung versandkostenfrei

  • Sendungen werden jeden Tag verschickt

    Sendungen werden jeden Tag verschickt

  • Alles zur englischen Sprache an einem Ort

    Alles zur englischen Sprache an einem Ort

Antworten auf Fragen bezüglich des Telefongesprächs auswählen

A: Hello. ABC Electron. Daniel speaking. How can I help you?
B: I’m calling about my latest electricity bill.
A: Could you give me your account number?
B: Yes, it’s 119348594987.
A: ­­­­­­­­­­­­­Could I check that, please?
B: Of course.
A: That’s 119348599987?
B: No, that’s not ­correct. It’s 119348594987.
A: Are you Mr Harry Jones?
B: Yes, that’s correct.
A: What is the problem?
B: There seems to be a mistake with the latest electricity bill.
A: Why is that?
B: I always pay up to $70 but the bill for the last month was three times higher.
A: I’m sorry to hear that. How much did we charge you on this bill?
B: $210. I just can’t understand it.
A: Mr Jones, was your usage this month any different than usual?
B: No, it was an average month.
A: I’m sorry there certainly seems to be a mistake. I’ll send someone to come to your house.
A: Thank you very much.
B: Thank you for calling. We’re very sorry about the mistake.
A: Thank you for your help. Goodbye.
B: Goodbye.

Fragen
  1. Who is calling ABC Electron?
  2. Why is he calling?
  3. Who is ABC Electron’s representative?
  4. How much dies the caller usually?
  5. How higher was the caller's latest bill?
  6. Was the caller’s electricity usage any different from the average?
  7. Is the ABC Electron’s representative helpful?
  8. What does the representative tell the caller?
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